To start the return process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

Regarding items which are not suitable, you can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging
  • If a kit is purchased, the whole kit must be returned

Free gifts or promotional items are not returnable!

For further information regarding other types of returns, find our returns policy here.

Are there any charges for return?

  • There are no charges for returns if you choose to use the shipping label that is emailed to you. If you choose to ship your product back to us using an alternative method, you will be responsible for the cost.
  • Original shipping charges are non-refundable.


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.
  • If an exchange is requested, your requested product will be shipped to you as soon as possible.