In light of recent Government advice, we have had to temporarily close our stores.
However we have tried to make it easy for you to get your hands on your favourite vape products and receive the same great service as in store. With that in mind, here are all the ways you can shop with us at the moment:
1. Call and Collect in Store
Shop with confidence and receive a same day service. Stock up (and save money £) on your favourite vape products with VPZ Vape Shops across the UK and our Call & Collect Service.
with your nearest VPZ Vape Shop
, but as a rough guide, stores will be offering Call & Collect between the hours noted below.
Monday : 11am - 4pm
Tuesday : 11am - 4pm
Wednesday : 11am - 4pm
Thursday : 11am - 4pm
Friday : 11am - 4pm
Saturday : 11am - 4pm
Sunday : CLOSED
If your nearest store is marked as closed on our store finder, unfortunately they are not offering Call & Collect.
How it works
1. The service is available as per the hours noted above
2. To place your order, call the store between the hours listed above
3. The team will check stock availability and suggest alternatives where relevant.
4. Payment will be taken securely when you collect your order. Customers can earn loyalty points on call & collect purchases, however loyalty points cannot be redeemed against a purchase during a Call & Collect order Collection.
5. Orders will be packed using gloves and following strict hygiene guidelines, your order will be available to collect on the same day.
6. You may be asked for ID when you collect your order, please ensure that you bring your ID along with you so that we can verify your order.
Please note: We are currently unable to offer a returns/refunds/replacement service at VPZ during Call & Collect order collection. Rest-assured, your warranty will be extended for the duration which we are unable to process returns.
*We are unable to assist with any queries regarding existing online orders or queries. Over 18's ONLY. While stocks last. This product is for smokers only, so if you don't smoke - don't start vaping.
If you are unable to reach your chosen store, please click HERE
- to request a call back from the store.
2. Shopping Online
If you would rather shop online or if your nearest vape shop is not offering Call & Collect, then our website is fully stocked with all of your favourites.
We are working hard with Royal Mail to ensure that your deliveries reach you quickly, but understandably it is an incredibly busy time for the Royal Mail at the moment and there are many factors affecting deliveries.
With that in mind, to avoid disappointment...
Please make sure you order from our website with plenty of time for delivery
VPZ guarantee that orders placed before 3pm Monday - Friday will be picked, packed and handed to Royal Mail the very same day.
Orders placed after 3pm, Monday to Friday or over the Weekend will be collected by Royal Mail the next available business day.
3. Assisted Online Purchase
If you need some help with your purchase online, please call our sales support team on 0131 322 8888. Our team is available between 9AM and 5PM to answer any questions or help you find the correct product.
Alternatively, book a video consultation with our experienced service team who can help to find the right product for your needs and demo the product through a video call. Giving you peace of mind that this is the right product for you and helping you to make the most of your kit once you have received it. Simply book a convenient slot in the calendar HERE
. You will receive an email with an invitation to join a call with one of our advisors at your chosen appointment time.