How it works?
How it works?
How easy is it to return my IQOS?
If you have decided to return IQOS, simply inform the IQOS Customer Care of your decision and post your device back to the IQOS Care Team no later than 34 days from when your trial order was placed.
It is important to inform the IQOS Care Team of your decision to return IQOS before the 25th day after your trial order was placed so the automatic final payment can be suspended and the prepaid returns label can be sent out to you.
When will I be charged for the device?
If you fail to let the IQOS Customer Care Team know, they will assume that you’re happy with IQOS and the automatic charge will go through on the 25th day after your trial order was placed.
If you have informed the IQOS Care Team of your decision to return IQOS but you have not returned your device within the 34 day period, you will be charged for the cost of the device on the 35th day.
How much do I pay at the end of the trial?
If you want to keep your device that’s great news! The payment for the cost of your device (£39 for IQOS 3 DUO) will be automatically taken from your account.
You will receive a notification with the date in which the payment will be taken but it is typically 25 days from the date of your order. You will also receive email confirmation on the day the payment is taken.
How do I contact IQOS Customer Care?
You can contact IQOS customer care by calling 0800 432 0000. Alternatively, you can visit uk.iqos.com and get in touch using the live chat.
The dedicated UK-based customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
IQOS heats tobacco to 350°C instead of burning it for a simple reason: the burning of tobacco, at temperatures that can reach 800°C, releases high amounts of harmful chemicals. IQOS gently heats the tobacco to 350°C to
release the taste of real tobacco, but with no smoke or ash and less smell.
What are HEETS?
HEETS are specially designed real tobacco sticks that are heated by your IQOS device – rather than burned like conventional cigarettes. HEETS are available in a range of nine expertly crafted variants which can be purchased online at vpz.co.uk and at all VPZ locations across the UK.