LOYALTY & REWARDS


How does your in-store loyalty scheme work?

Firstly, you’ll need to sign up to a loyalty card in-store, we just need a few details from you and then you’ll be able to start earning 7.5% back on all purchases!


What are the benefits of a VPZ loyalty card/

You’ll not only earn 7.5% back on all purchases, but VPZ Loyalty card holders gain access to exclusive deals such as free nic shots with shortfills and additional discounts on specific products/hardware!


How does your online loyalty scheme work?

When you purchase from VPZ.co.uk you will automatically be signed up to an online loyalty program. You’ll start earning 10% back on all purchases straight away!


Can I link my in-store loyalty card to my online account?

Unfortunately our in-store and online loyalty accounts are two separate entities and we cannot transfer points from one account to the other.


How do I earn loyalty reward points online?

You will accumulate points automatically online. The only products you can’t earn points on during online purchases are IQOS and HEETS, this is due to regulations surrounding the sale of tobacco products.


How do I earn loyalty reward points in-store?

You will accumulate points automatically online. The only products you can’t earn points on during online purchases are IQOS and HEETS, this is due to regulations surrounding the sale of tobacco products.


How do I redeem loyalty points online?

You can redeem points against an online purchase at the "my cart" page of checkout. You will see a box with a button next to it that says "apply points". Just put the relevant number of points that you would like to use in the box and click the apply points button. Please note though, unfortunately we are only able to apply one discount code to each purchase and if you apply a custom discount of loyalty points you will not be able to use the FREESHIP code for example.

 

How do I redeem loyalty points in-store?

Simply let store staff know that you wish to use accrued points against your in-store purchase. You will need your loyalty card with you in-store for us to process a transaction of this type.


Where can I check how many points I have on my online account?

You can check your online points accrual by visiting the "my account" page at the top right hand side of the website once you are logged in. If you scroll down this will show you the points on your online account.


Can I find out how many points I have on my in-store loyalty card?

Store staff can tell you how many points you have on your in-store loyalty account, however you may be asked to show ID for GDPR purposes so that we can access your account.