CCHG Limited trading as VPZ offers a Loyalty Card with a view to offering more value to their customers (the Scheme). The following terms and conditions apply to this scheme and usage of the scheme will be considered as constituting acceptance of these terms and conditions by the scheme member.

  1. The Scheme is operated and promoted by CCHG Ltd, 1 Huly Hill Road, Newbridge, EH28 8PH.
  2. These terms and conditions, in conjunction with the privacy policy, are applicable across the Scheme and any participation as constituting acceptance of these terms and conditions by the scheme member.
  3. The loyalty card issued by VPZ remains the property of CCHG Ltd.
  4. VPZ may at any time terminate the scheme or alter or amend the terms & conditions of operation of the scheme. VPZ retain the right to alter products and categories included or excluded from the scheme.
    1. Heat Not Burn Category – excluded from the Scheme.
  5. All members of the card scheme must be resident within the UK and be over the age of 18.
  6. Members are only entitled to one loyalty card account each. VPZ reserve the right to refuse, merge or close additional accounts at any time.
  7. The Loyalty Card cannot be used as a credit /debit or guarantee card.
  8. Members must register their personal details and keep VPZ informed of any changes to these details. VPZ cannot be held responsible for any loss of points or activities on the loyalty card as a result of out of date member details.
  9. The Loyalty card, in which ever form is non-transferable to any other member, cannot be copied and can only be used by the member who is named and registered for the card.
  10. The security of the card remains the responsibility of the scheme member, as do any security details relating to the account. VPZ cannot be held responsible for any loss or damage arising from the member failing to ensure the safe-keeping of these items.
  11. VPZ may decline to issue, withdraw or cancel loyalty card accounts and points, in whatever form, and/ or remove a member from the scheme at any time where VPZ have a reasonable belief that there may be:
    1. Any abuse or attempted abuse of the scheme
    2. Any breach or attempted breach of these terms and conditions and/or those relating to the optional elements of the scheme.
    3. Any behaviour relating to the loyalty card or to VPZ that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
  12. Loyalty cards may only be used for purchases from VPZ retail stores.
  13. The scheme is only for consumer use. The loyalty card cannot be used for any transaction where the beneficiary is a business entity.
  14. The loyalty cards cannot be bought, sold or in any way traded.
  15. Two members who reside at the same address may have individual accounts.
  16. Members can choose to leave the scheme at any time, by leaving the scheme members forfeit the right to any points accrued or issued.
  17. Members who do not collect any points for 12 months will be removed from the scheme and will need to re-apply for new membership should they wish to re-join.
  18. In addition, VPZ reserve the right to:
    1. Stop issuing cards at any time
    2. Amend the benefits of the scheme at any time
    3. Alter or amend the terms and conditions of operation of the card and / or scheme
    4. Withdraw or cancel cards and/or points
    5. Alter the cost associated with replacement cards
  19. VPZ will notify card holders of any changes to these terms and conditions. Notices detailing the revised terms and conditions will be available on vpz.co.uk.
  20. Nothing herein contained is intended to affect, nor will it affect, a Consumer’s statutory rights under The Supply of Goods and Services Act 1982, The Sale of Goods Act 1979, The Unfair Contract Terms Act 1977, The Consumer Protection Act 1987, The Sale and Supply of Goods to Consumers Regulations 2002 or the Consumer Protection from Unfair Trading Regulations 2008 or any amendments thereof or statutory additions thereto.
  21. Nothing herein contained is intended to affect, nor will it affect, a Consumer’s statutory rights under The Consumer Rights Act 2015 or any amendments thereof or statutory additions thereto.
  22. These terms and conditions and the scheme are subject to the laws of Scotland.