WEBSITE PRICING & PRODUCT QUERIES


Why can’t I mix and match products online?

We do our best to replicate in-store deals on our website - we want our customers to get the service and pricing they are used to in-store, however - due to stricter TPD regulations on vaping ecommerce sites, this isn’t always possible. At the moment, we can offer bundle deals on specific products all of one flavour/strength, however we cannot mix and match.

Why are nic shots free in-store but i have to pay online?

Unfortunately, free nicotine shots are unavailable online.

 We do our best to replicate in-store deals on our website - we want our customers to get the service and pricing they are used to in-store, however - due to stricter TPD regulations on vaping ecommerce sites, this isn’t always possible.

 Free nic shots, is one of the deals that we are unable to replicate due Government regulation on the vaping industry, we hope that this may change in the near future.


Why are your prices different online?

Although we try to replicate in-store deals on the website, there are some that we are unable to do. This is due to stricter TPD regulations on vaping eCommerce sites. For example, we can offer bundle deals on specific products all of one flavour/strength, however we cannot mix and match.


Can I buy CBD online?

Unfortunately we do not sell CBD Oils, E-Liquid or CBD Vape products via VPZ.co.uk. We do stock these in-store however we are unable to sell them via our website. Find your nearest stockist of CBD here: stores.vpz.co.uk


What do VPZ sell?

We stock a huge range of e-liquids, vape juice, vape oil, e-cigs, menthol cig alternatives, heat not burn products, IQOS, HEETS, CBD, vape mods, e-cig pods, vape pens, vaping hardware and vape accessories in our 150 stores across the UK as well as on our website. You can find our full range of products Here

 

OUT OF STOCK QUERIES

A product is showing as out of stock, when will it be back in stock?

Unfortunately we cannot provide you with definite lead times for products being restocked. We do however try to communicate when items are restocked through our newsletter. Provide your email address in the box at the bottom of the page and press subscribe to receive updates.

 

I can’t find a product on your website, how can i check if you will be getting it in stock?

If a product is out of stock on our website and it does not sit in the “Clearance” section we will likely restock this line again in the near future. Unfortunately we cannot provide specific times for stock replenishment, even upon request. We do however try to communicate when items are restocked through our newsletter. Provide your email address in the box at the bottom of the page and press subscribe to receive updates.