Hello loyal VPZ customers,
Before you send us an email asking any questions, please check our handy-dandy FAQ below for our most frequently asked questions.
If you still have a question after reading all of this, please do feel free to contact us, however please do be aware that our customer service team is experiencing an unprecedented volume of queries at present, and we will get back to you as soon as humanly possible.
What Is The Estimated Delivery Time At The Moment?
At this moment in time, delivery may normally take up to 5 working days if ordered before 3pm Monday - Thursday, but this could take longer due to the high volume of orders that have been placed not only on our website but other online retailers Nationwide. This has a huge knock on effect for all couriers and delivery partners so things are just a little slower than normal!
Rest-assured, you will get your deliveries, they may just take longer than normal due to the current situation. If you still haven't received your order by 7 calendar days from the date of your shipping confirmation, please get in touch, and we'll investigate for you.
I've Ordered But Haven't Received A Tracking Number?
At this moment in time, just due to the sheer volume of packages going through not only our courier network, but across the entire country, we are unable to supply you with a tracking number for your order. Rest assured we do have an internal track and trace system for your package, and if you still haven't received your order by 7 working days from the date of your shipping confirmation, please get in touch, and we'll investigate for you.
My Favourite Is Out Of Stock, What Should I Do?
We are experiencing some stock issues on our website at the moment due to the high volume of orders and global ongoing manufacturing issues.
We are in the process of replenishing though so please keep an eye on the website for things coming back in stock. We also aim to send out an email to our mailing list subscribers to inform them of items being back in stock!
Can I Link My In-Store Loyalty Card To My Online Account?
Unfortunately our in-store and online loyalty accounts are two separate entities. If you have not used our online store before, you will need to create a new account.
You will accumulate points online for any purchases, however we cannot transfer points from one account to the other.
Are Nic Shots Free Online Like They Are In-Store?
Unfortunately, free nicotine shots are unavailable online.
Please bear with us as we do our best to replicate in-store deals on our website, we want our customers to get the service and pricing they are used to in-store, however - due to stricter TPD regulations on vaping ecommerce sites, this isn’t always possible.
Will I Get The Same Deals Online As In-Store?
Although we try to replicate in-store deals on the website, there are some that we are unable to do. This is due to stricter TPD regulations on vaping eCommerce sites.
For example, we can offer bundle deals on specific products all of one flavour/strength, however we cannot mix and match.