Delivery Information
DELIVERY QUESTIONS
Easter Deliveries
Order by 4pm Wednesday 27th for delivery Thursday 28th | Royal Mail 24
Please not there will be no collections or deliveries on Good Friday or Easter Monday
Royal Mail deliveries will run as normal Saturday 30th and Sunday 31st March.
What delivery options can I choose from?
We have five delivery options available at VPZ and provide FREE standard delivery on all orders over £19.99.
Standard Delivery: £2.99 (Mon - Fri)
Royal Mail Tracked Delivery. Delivery usually within 3-5 working days.
Premium Delivery: £3.99 (Mon - Fri)
Royal Mail 24 Tracked Delivery. Delivery usually the next working day.
DPD Next Working Day: £4.99 (Mon - Fri)
DPD Next Day Tracked Courier. Delivery usually the next working day.
Saturday Delivery: £7.99
DPD Next Day Tracked Courier. For orders placed before 4pm on a Friday.
How is shipping calculated for deliveries outside the UK?
Please note that we do not process orders for shipment outside the UK.
How soon will my order be dispatched?
Orders placed before 4pm Monday – Friday will be dispatched the same day via the delivery service you have chosen.
If you select DPD Courier Saturday before 4pm on a Friday, it will be dispatched the same day and delivered the next day.
Is your packaging discreet?
We use plain packaging with no logos on the envelope or box.
What happens if my order is damaged during delivery?
If your order has been damaged during shipping a claim can be made to the delivery company. We will need you to provide us with photos of the damaged goods, alongside your order number.
What should I do if I don't receive my order?
If your order has not been delivered and your tracking number says that it has, please contact us with the details of your order. Include your VPZ order number and we will open an investigation with delivery company.
EXISTING ORDER QUERIES
Where is my order?
Once you have received your Royal Mail tracking number, you can track your order via the following link, Royal Mail Track and Trace
Once you receive your DPD tracking number, you track your order via the following link, DPD Parcel Tracking
My Tracking number isn’t working!
If your tracking number isn’t working, it could be that the tracking is not yet live. Your tracking will become live once the delivery company has received your parcel, if you have placed your order before 3pm Monday – Friday, your tracking will become live that evening.
TRACKING & PACKAGING
Once my order has been dispatched can I change my delivery method?
Once your order has been shipped, we are unable to change your delivery method. When you receive your tracking number, you will be able to supply additional delivery instructions to the delivery company via their app.
Will you let me know that you’ve received my order?
You will receive an order confirmation from VPZ shortly after your payment has been processed. If you haven’t received this, please check your spam folder before getting in touch with our support team.
Will you let me know that my order is on the way?
Yes. When we update your order to dispatched, you will receive an email to notify you. It will contain a link to a page on our website that will allow you to see your tracking number and track your parcel when it is on its way to you.
Will I receive tracking for my order?
Yes! We’ll send you a tracking number as soon as your order is picked, packed and dispatched. If you order before 3pm Monday - Friday, you should receive your tracking number that evening. If you order after 3pm Monday - Friday, and have selected delivery via Royal Mail, you will receive your tracking number the evening of the next business day.