VAPE TROUBLESHOOTING
My vape tastes bad or burnt
The most common issue with a burnt taste is caused when the coil is when it’s installed. The cotton needs time to soak up some liquid before it is heated. Ensure to leave your coil to soak for the recommended time (normally found on the instructions) before use. A guideline is approx. 10 minutes. Also check:
- You are not running the liquid down too low – a coil has little holes for the liquid to soak into and these must be covered with liquid when used.
- Your coil has not been in too long and needs replaced (normally 5-14 days).
- You have your power settings correct (usually on the side of the coil).
- You have cleaned your tank between coil changes. This should be done with water only and dried thoroughly before use again.
My vape is spitting or gurgling
This is caused by too much liquid in the coil which is not being turned into vapour. Make sure to check:
- The correct PG: VG ratio is being used for your tank – as a general rule, high powered devices require high VG liquids.
- The correct power setting is being used (normally found on the side of the coil).
- Your seals are intact and in place.
- The glass is not cracked.
I don’t like how my vape feels on my throat
This is normally caused by the wrong e-liquid. Whether it is the wrong nicotine strength or the incorrect PG:VG ratio, check our help guides below to help you get it right.
My device is leaking
The most common issue is that the coil in the tank needs replaced, this should normally be done between 5-14 days however it heavily depends on usage. Other things to check include:
- The tank is not being overfilled
- The tank is not over tightened on the battery – this should just be finger tight.
- Check seals are secured and not ripped.
- Ensure the glass is not cracked.
- The correct PG/VG ratio of liquid is used in the tank – as a general rule, high powered devices require high VG liquids.
- The correct power settings are being used (normally found on the side of the coil).
- The device is kept upright whenever possible.
- The device isn’t subjected to extreme temperature or altitude changes (if your device goes with you on a plane it may leak).