Call & Collect
In light of recent Government advice, we have had to temporarily close our stores.
We have however, launched a Same Day Call & Collect Service!
This is available in the majority of our English and Welsh stores but please check locally to ensure that your local store is offering this service.
- Please note: none of our Scottish Stores are able to operate this service currently due to on-going COVID-19 restrictions.
Shop with confidence. Stock up (and save money £) on your favourite vape products with VPZ Vape Shops across the UK and our Call & Collect Service.
Check locally with your nearest VPZ Vape Shop, but as a rough guide, stores will be offering Call & Collect between the hours noted below.
Monday : 11am - 4pm
Tuesday : 11am - 4pm
Wednesday : 11am - 4pm
Thursday : 11am - 4pm
Friday : 11am - 4pm
Saturday : 11am - 4pm
Sunday : CLOSED
If your nearest store is marked as closed on our store finder, unfortunately they are not offering Call & Collect.
If you are unable to reach your chosen store, please click here - to request a call back from the store.
How it works
1. The service is available as per the hours noted above
2. To place your order, call the store between the hours listed above
3. The team will check stock availability and suggest alternatives where relevant.
4. Payment will be taken securely when you collect your order. Customers can earn loyalty points on call & collect purchases, however loyalty points cannot be redeemed against a purchase during a Call & Collect order Collection.
5. Orders will be packed using gloves and following strict hygiene guidelines, your order will be available to collect on the same day.
6. You may be asked for ID when you collect your order, please ensure that you bring your ID along with you so that we can verify your order.
Please note: We are currently unable to offer a returns/refunds/replacement service at VPZ during Call & Collect order collection. Rest-assured, your warranty will be extended for the duration which we are unable to process returns.
*We are unable to assist with any queries regarding existing online orders or queries. Over 18's ONLY. While stocks last. This product is for smokers only, so if you don't smoke - don't start vaping.
For more information on your nearest vape shop's Call & Collect Service, visit our store finder.
If you need any assistance with your online purchase, please call our sales support team on 0131 322 8888. Available between 9AM - 5PM, 7 days a week.
If you would rather shop online or if your nearest vape shop is not offering Call & Collect, then our website is fully stocked with all of your favourites.
We are working hard with Royal Mail to ensure that your deliveries reach you quickly, but understandably it is an incredibly busy time for the Royal Mail at the moment and there are many factors affecting deliveries.
With that in mind, to avoid disappointment...
Please make sure you order from our website with plenty of time for delivery
VPZ guarantee that orders placed before 3pm Monday - Friday will be picked, packed and handed to Royal Mail the very same day.
Orders placed after 3pm, Monday to Friday or over the Weekend will be collected by Royal Mail the next available business day.